GadBall Jobs
Easily post and distribute your resume on GadBall for FREE.

• Sr. Database Administrator-Grand Rapids
  This position is located in Grand Rapids, MI.
  
  GENERAL FUNCTION:
  Responsible for the administration and/or support of databases and resolving database issues including installations, system status and downtime procedures. May provide input on project development and forecasting.
  The position is on the Technical/Professional ladder at level 3 in the Database Administration discipline.
  
  DUTIES & RESPONSIBILITIES:
  1. Implements data models, database structure design, backup and recovery processes.
  2. Installs and maintains development and production databases (e.g., SQL Server databases).
  3. Designs, enters, audits and maintains small-scale to large-scale databases.
  4. Responsible for verifying all data to be entered into database meets set standards and requirements.
  5. Identifies, tests and resolves complex database issues (e.g., monitoring and tuning).
  6. Performs database system management functions (e.g., software installs, version upgrades and configuration management).
  7. Defines, recommends and develops database standards, procedures and architecture.
  8. Designs data models and DW database designs.
  9. Participates in a 24x7 production support on-call rotation.
  10. Performs SQL Code Index Reviews.
  11. Ensures optimal performance and availability of databases.
  12. Other duties as required.
  
  
  SUPERVISORY RESPONSIBILITIES:
  
  None
  
• Lead Business Continuity Planner
  GENERAL FUNCTION:
  Develop and support the Enterprise Business Continuity Planning and Bancorp Disaster Recovery Programs. Assist in the design, testing, implementation, maintenance and monitoring of Fifth Third's business continuance and recovery preparedness programs and plans. Manage corporate-wide policies, procedures, and standards related to business continuance and disaster recovery planning. Implement plans and strategic direction for contingency and recovery planning. Advise and assist Business Unit Management with the implementation of effective business continuance and recovery programs. Advise and report regularly on progress toward meeting policies.
  
  DUTIES & RESPONSIBILITIES:
  


• In addition to the responsibilities defined within the Senior Business Continuity Planner job description:
  


• Coordinate and develop procedures to ensure all of the Fifth Third Enterprise can respond to an event or a disaster in a manner that will allow for critical business functions to be resumed within a defined time frame, in order to minimize the amount of financial, property and personnel loss.
  


• Develop and maintain Fifth Third Enterprise' emergency response procedures; distribute updated emergency procedures to reflect changes in staff size, location, organization, and facilities.
  


• Assist with ensuring that the Fifth Third Enterprise meets/exceeds any regulatory requirement's relative plan.
  


• Identify and recommend and risk reduction ideas.
  


• Participates in the activities associated with cost and benefit analyses, prioritization of assignments, managing and controlling the overall progress of all Enterprise related Business Continuity and/or Disaster Recovery projects, ensuring those projects are delivered on time, within budget, and in compliance with Fifth Third policies and practices.
  


• Identify resources to support the Fifth Third Enterprise business processes, including but not limited to Human Resources, business partners, suppliers, etc.
  


• Ensure there is redundancy within the infrastructure of IT and that disaster recovery equipment back-ups and redundancy is in place.
  


• Direct activities to develop, implement, test and document recovery plans for the Fifth Third Data Center(s), network, desktop, and related areas, positioning business survival in the event of disaster.
  
  
  SUPERVISORY RESPONSIBILITIES:
  May at times manage personnel and reports to the Director of Business Continuity and Disaster Recovery, or alternative supervisor as assigned.
  
• CALL CENTER REPRESENTATIVE
  HOURS:  2ND SHIFT (this position includes a 10% shift premium)
  
  FT - Individuals must be available between the hours of 12:30pm-11:00pm Monday-Friday, and either Saturday or Sunday (6 hours).
  
  Must be available to train 3 weeks FT beginning 12/3/07.
  
  
  GENERAL FUNCTION:
  Handles customer telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.
  
  
  ESSENTIAL DUTIES & RESPONSIBILITIES:
  
  


• Handles customer calls in a professional, courteous manner.
  


• Provides accurate information to the customer. Explains products and policies so the customer can understand.
  


• Takes every step possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
  


• Follows departmental policies and procedures, particularly in regards to customer confidentiality
  


• Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
  


• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  


• Educates the customer about Bank products and services and up sells and cross-sells other products based on the customer's needs.
  


• Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
  


• Continually learning and developing knowledge of Bank products and services.
  


• Perform any other duties assigned
  
  
  SUPERVISORY RESPONSIBILITIES:
  None
• Sales Account Advisor 2-99
  Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 11.3 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.
  
  Over its 46-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.
  
  
  
  Role: Sales Account Advisor
  Assignment: Small Group
  Location: Grand Rapids
  
  Are you a fit?
  Are you a self-starter? Would you enjoy using your business knowledge to help support a sales team by proactively identifying and resolving problems?
  
  Assignment Capsule
  As a sales account advisor you will: manage the installation of both new and renewal products, and support the Account Manager in customer relations management. You will also facilitate enrollment meetings and oversee the day-to-day resolution of employer and broker issues for the first 45 days of each contract.
  
  
  • Develop and lead enrollment meetings for both new and renewal accounts
    
  • Educate brokers and agency staff to ensure correct and timely completion of all enrollment materials
    
  • Conduct monthly briefings for all newly effective employer accounts to educate customers about employer portal functions
  
  
  Key Competencies
  
  • Builds Trust: You honor your word by doing what you say you are going to do.
    
  • Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
    
  • Innovate: You introduce new ideas and processes which improve performance and productivity.
    
  • Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.
  
  
  Role Essentials
  
  • Associate's Degree in Business, Finance or a related field
    
  • Previous experience in group health benefits sales or very strong background in account management; preferably in the Health Insurance sector
    
  • Valid state health insurance license
  
  
  Role Desirables
  
  • Bachelor's Degree in Business, Finance or a related field
    
  • Previous experience with large and highly visible national accounts
    
  • Knowledge of underwriting practices
  
  
  Additional Information
  
  • Some travel is required, and hours may vary according to need
• Tax Manager (792)
  Tax Manager
  Grand Rapids, MI
  
  OPPORTUNITY:
  
  Why Crowe?
  What could you do with a true work life balance - spend