Recent Services White Papers, Webcasts and Case Studies - ZDNet
Recent Services White Papers, Webcasts and Case Studies - ZDNet

• BT Retail Merges Customer Interaction Solutions and Expert Support to Meet Service Level Targets
  BT Retail wanted to migrate multiple legacy, standalone, customer-facing systems supporting 18 million consumers and 1 million businesses to Oracle Siebel CRM applications and Oracle Siebel Analytics for use by 11,000 contact center agents and business analysts. The challenge was to implement significant new software releases and frequent major upgrades affecting large numbers of customers having a negative impact on 24/7 service. BT Retail retained Oracle Consulting to work with BT's IT consultants to provide project management assistance, Siebel expertise, and other complementary skills. The company also benefited from Oracle Consulting's flexible, customer-focused business model to provide assistance on and offshore.
• ROI-Team Case Study: Communications Factory
  Communications Factory is a Swiss public relations and communications company based in Zurich. Previously, Communications Factory had been constructing spreadsheets specific to each client and to the measurement metrics the client considered important. It was tedious to build and maintain the spreadsheets required on a monthly basis to track a program's success with a particular client. The company utilized the ROI-Team training package to upgrade the skills and proficiency with Microsoft Excel and now it utilizes a single model to measure most clients' cost effectiveness.
• Capgemini Success Story: Citibank Taiwan
  Citibank Taiwan wanted to focus on core competence, to reduce the costs of Applications Management in Technology Service Group, and to leverage external professional resources on application management. Capgemini provided Applications Management services for Citibank GCB Taiwan in ATM, AVR & Internet Banking Authorization Front-End Systems, PC LAN application systems (including Lotus Notes and some MIS applications), Credit Card application systems, and data mining (using SAS). From April 2002, Capgemini also delivers Internet applications development and testing to Citibank Asia Pacific PC Banking COE (Center of Excellence). Technology of Citibank Taiwan is now able to focus on project management rather than coding.
• Xerox Document Management Services Consolidate Operations to Save Time, Money, and Resources
  The McGraw-Hill Construction Information Group consists of industry-leading F.W. Dodge, Sweet's, and trade publications such as Architectural Record, Engineering News-Record, and Design-Build Magazine. The McGraw-Hill Construction Information Group wanted to consolidate operations into a single location to achieve operational efficiencies and convert to single-pass imaging to speed availability of project specifications. The company deployed the Xerox Document Management Services.
• When a Leading Software Company Needed Technical Writing for Their Online Game Site They Turned to the Experts at VMC
  The client, a leader in software, services, and Internet technologies required technical writing and editing expertise for their online game site. Since the client needed to focus on its core business they looked to VMC to offer technical writing and project management solutions. VMC is a project management and technology services company specializing in software testing, IT and customer contact solutions. With tools in place for management reporting and an experienced technical writing team, VMC saved the client time and money by quickly responding to the need for timely web content.
• ROI-Team Case Study: ROBCAR Consulting Group
  ROBCAR Consulting Group provides nationwide Project Management consulting services to the industrial and software applications building sectors. The most critical element of any project preparation is the return on investment analysis required for client consideration. ROBCAR Consulting Group purchased the ROI-Team modeling training and in a week had completely revised their project preparation methodology. Instead of standard "White cell" spreadsheets covered by MS Word documents and presented in PowerPoint, ROBCAR Consulting Group now utilizes an interactive web-enabled client meeting using the newly built financial ROI modeling tool as a project cost catalog with the capability to selectively quantify all of the different parameters clients utilize to measure project costs and cost effectively.
• IT Outsourcing in a Large Physician Cardiology Practice New Mexico Heart Institute Albuquerque, New Mexico
  New Mexico Heart Institute (NMHI) needed to upgrade and improve its infrastructure, IT operations, WAN/LAN network and security. They also needed to prepare for the expansion and application growth anticipated in the next year. The Phoenix solution: provided project management services for two major projects: the consolidated business office move and related NextGen practice management system software upgrade; upgraded IT operations including policies and procedures and SLAs, communication with the client and project management.
• Greater Indianapolis Chamber of Commerce, the Indy Partnership, and Indianapolis Downtown, Inc.
  Three leading Indianapolis area economic development organizations - The Greater Indianapolis Chamber of Commerce (GICOC), The Indy Partnership (TIP), and Indianapolis Downtown, Inc. (IDI) - had a vision to co-locate. Factors that needed to be evaluated were what and how resources could be shared, vendor contributions, and how to successfully stagger their organizations' moves across two weekends one month apart. The RESOURCE Project Management Director, and a former colleague, were hired by each organization in conjunction with the RESOURCE Tenant Advisor (and a former colleague.) The Project Management Directors first charge was to create a "Move team." This was most critical due to three organizations being involved.
• RESOURCE Commercial Real Estate Case Study: Trane
  RANE was in need of Project Management to assist in coordinating and managing their built-to-suit office and retail relocation and hired Lucia Carter and her Project Management Team, while at her former firm. Lucia created a timeline of tasks and responsibilities required to commence and ultimately complete the relocation. A move team was put in place, kick-off meetings conducted for all components, and plans instituted to coordinate, manage and complete each task. Lucia formulated an initial budget for all components based on her project experience and long-term relationships with various vendors that optimize her buying power. These vendor relationships also ensure that TRANE receives the highest level of service and attention to detail from the vendors.
• JB Technologies - Success Story
  When an International French Bank, decided to relocate their IBM 9121 (ES/9000) mainframe operations to Montreal, Canada they were challenged with network conversion issues, procedural changes, VM and VSE operating system modifications and the overall experience necessary to project coordinate the "Cutover" from the existing New York City Data Center to the new Montreal Data Center. The bank requested the services of JB Technologies to provide the Project Management leadership necessary to successfully plan and implement the mainframe relocation. JB Technologies project management team not only prepared the project plan(s) for each move, but displayed exemplary skill and professionalism in their approach to conducting daily and weekly meetings with all department personnel.
• Clark County Teams With IBM and Cisco to Enhance Communication Across Government Agencies
  With 1.8 million residents, Clark County is one of the fastest growing metropolitan areas in the United States, and it comprises more than 70 percent of Nevada's population. Clark County wanted to create a network infrastructure to improve communications between departments in the legal system and enable future growth, enhanced services and security. Clark County engaged IBM Global Services to design and deliver an end-to-end network infrastructure, based entirely on Cisco solutions.
• Bharti Airtel: End-to-End Business Transformation Provides Flexibility for Rapid Growth
  Bharti Airtel Ltd., a leading Indian telecommunications provider, fundamentally transformed its business, optimizing IT, streamlining processes and preparing for growth, by adopting a far-reaching solution. Bharti Airtel needed to transform its IT with a superior architecture that can scale with the customer growth and keep up with USPs business demands and also enable business transformation. Bharti Airtel is working with IBM to transform its IT systems, key business processes and establishing an enterprise