"I woke up this morning particularly frustrated and decided today was the day I was chaining myself to the local t-mobile counter. You know they make you feel like you could be capable of these things. I thought if I wore my best shoes and handbag, people would know I wasn't crazy :). Deciding against this course of action after about 3 coffee's, I searched on the internet. After about 30 minutes, I found If you have a problem with Circuit City, and you've called customer service, and you've escalated to a supervisor, and maybe even hung up and tried a different person, and you're still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Circuit City.

John.Milliron@circuitcity.com, Marc.Sieger@circuitcity.com, Mary_Louise_Roberts@circuitcity.com, Philip_Schoonover@circuitcity.com, John_Milliron@circuitcity.com, Bruce_Besanko@circuitcity.com, Peter_Weedfald@circuitcity.com, Marc_Sieger@circuitcity.com

RELATED: MSNBC has 10 ways to be a more effective complainer. We've added some twists of our own and linked back to relevant posts on making them happen.

1. Stay calm and polite, even excessively so
2. Don't delay - the longer you wait, the more the company will wonder if the problem is really serious
3. Seek special treatment if warranted.
4. Try the easiest approach first - the customer service line!
5. Keep good records - write down the names of everyone you talk to and what was discussed. Timestamp.
6. Contact top a level executive
7. Be specific
8. Know where else you can turn - state and federal agencies, your local media, The Consumerist...
9. Maintain your momentum - persistence is a virtue
10. If they give you shit, consider throwing some hardballs

Got a complaint? You can air it and get results [MSNBC via Consumer World Blog]
(Photo: amyadoyzie)

Customers Fight Back Against Hyperaggressive Verizon FiOs Door-to-Door Marketers [Success Stories]

Eric and Sarah write: Thanks to the executive email listing found on Consumerist, I was able to fight back against the invasive marketing of Verizon Fios! Here's the email I sent last week:

From: Eric XXXXXXX
Date: October 25, 2007 8:37:10 PM EDT
To: william.barr@verizon.com, robert.e.ingalls.jr@verizon.com, thomas.j.tauke@verizon.com
Subject: personal assault

Dear Mr. Barr, Mr. Ingalls and Mr. Tauke,

I am only taking the extreme step of writing to the highest levels of Verizon due to the seriousness of the invasion of our lives by Verizon sales personnel.

As I am sure you can confirm, we have been loyal Verizon phone and internet customers since we moved into our home nearly five years ago, and eagerly upgraded to FIOS immediately upon its availability in our area - first for internet and phone service over a year ago, and then also switching to FIOS TV earlier this year.

Nevertheless, we have been constantly bombarded with invasive FIOS marketing, even well after we signed up for these services. Not only direct mail, which we understand is unavoidable, if a nuisance. But then we began receiving special "deliveries" by carriers ringing our doorbell and demanding our signature for what turned out to be simply another Verizon advertisement in an important-looking express mail envelope. My wife and I have two small children, and on several occasions they were awakened by these inappropriate solicitations for services to which we already subscribed.

Since FIOS TV has become available in our area, however, the situation has become intolerable. We have twice received uninvited door to door Verizon hucksters, who have disturbed our peace with offers for products for which, again, we remain loyal customers. Tonight, however, was the last straw. Yet another salesman came to our door, after seven o'clock at night. My wife was putting our our three-year-old son to bed while caring for our seven month old baby daughter, and yet the salesperson loudly rang the doorbell (despite it being taped shut with a "do not ring" sign over it!). When my father-in-law explained to the man that my wife was not available because she was tending to our children, the salesperson became very rude and aggressive, and demanded to know when we could speak with him, even going so far as to ask my father-in-law for our personal information with which to contact us for a follow-up solicitation!!

I am sorry, but this is no way to treat a loyal, long-term