Bitpipe: IT Services Research
White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

• Boosting IT Productivity with Mobile ITIL
  This white paper explores the interrelationship between IT process improvement and mobile technology deployment with a survey of each and provides an in-depth discussion of the growing trend and implementation of ITIL mobility. Published by: Vettro
• EMC and Microsoft Delivering Network-Aware Service Management - IT Briefing
  This document describes the Network-Aware Service Management (NASM) solution, which is the integration of the Systems and Network Management Solution from EMC Smarts and the Microsoft System Center Operations Manager. Published by: Microsoft
• EMC and Microsoft Delivering Network Aware Service Management
  Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Published by: Microsoft
• Creating a Shared Services Organization
  CIO Jeff Connery created a services organization that supplies IT to two credit unions. Here he shares his rules of the road. Published by: CIO Decisions
• Network-Aware End-to-End Service Management - Demo
  This is a demo of an end to end service management solution that spans the entire infrastructure. Published by: Microsoft
• A Common Core - ITIL Version 3.0 and CMMi-SVC
  Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps. Published by: Wipro Technologies
• Wireless Technologies and e-Learning: Bridging the Digital Divide
  Information and communications technology and e-Learning platforms are vital channels for improving the quality of education. This white paper discusses how Intel is developing communications technology strategies to help bridge the digital divide. Published by: Intel Corporation
• ITIL: The Latest Wave in Service Management
  The IT Infrastructure Library framework is all the rage in the enterprise, but many midsized companies aren't ready for its implementation challenges. Published by: CIO Decisions